Last updated: 25 September 2026
Iconic Energy Pty Ltd (ABN 93 657 745 321) (“Iconic Energy”, “we”, “us” or “our”) provides solar, battery, electrical and heating and cooling services across Greater Hobart and Southern Tasmania. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what personal information we collect, how we use and share it, and how you can access or correct it. It covers information we collect through iconicenergy.com.au, over the phone, by email and in the course of quoting and carrying out work.
What information we collect
We only collect personal information that we need to respond to you and deliver our services. Depending on how you deal with us, this may include:
- your name, phone number and email address
- your property address, suburb or postcode
- the service you are interested in and any details you give us about your enquiry
- energy information you choose to share, such as your electricity bill, usage or existing solar or battery system
- information about your property that we need to quote or install safely, such as roof details, switchboard condition and photos taken on site
- payment and invoicing details for work we carry out
- information needed to apply for rebates, incentives or grid connection on your behalf, where you ask us to
You can make a general enquiry without identifying yourself, but we will usually need your contact details and address to provide a quote or carry out work.
How we collect it
We collect personal information directly from you, including when you:
- submit a quote request or contact form on our website
- use our Solar Savings Calculator and ask us to contact you about your results
- call, email or message us
- meet with us for a site assessment or while we are working at your property
Where it is necessary, we may also receive information about you from third parties such as your electricity distributor or retailer, product manufacturers (for warranty purposes) or someone acting on your behalf, such as a builder or property manager.
Website analytics and cookies
Our website uses Google Tag Manager and Google Analytics to understand how visitors use the site, such as which pages are viewed, how visitors arrived and whether an enquiry form was submitted. These tools use cookies and similar technologies and collect information such as your device and browser type, approximate location, pages visited and the date and time of your visit. This information is used in aggregate to improve our website and does not tell us who you are.
You can block or delete cookies through your browser settings, or opt out of Google Analytics using the Google Analytics opt-out browser add-on. Some parts of the website may not work as intended if cookies are disabled. You can read more about how Google uses information at policies.google.com.
How we use your information
We use personal information to:
- respond to your enquiry and prepare quotes and system designs
- schedule and carry out site assessments, installations, repairs and maintenance
- arrange grid connection approvals, rebates, incentives and product warranty registrations
- issue invoices and receive payment
- provide after-sales support and follow up on the work we have done
- meet our legal, safety, licensing and compliance obligations as an electrical contractor
- improve our website and services
If you have dealt with us, we may occasionally contact you with information relevant to your system or our services. You can ask us to stop at any time.
Who we share it with
We do not sell or rent your personal information. We only share it where it is needed to deliver our services or where we are required to by law, including with:
- electricity distributors and retailers, for grid connection and metering
- government agencies and scheme administrators, for rebates, incentives and certificates
- product manufacturers and suppliers, for warranty registration and support
- regulators and inspectors, where required for electrical safety compliance
- service providers who help us run our business, such as website hosting, form handling, email, accounting and analytics providers
- our professional advisers, such as accountants and lawyers
Overseas disclosure
Some of our service providers store or process information outside Australia. For example, website form submissions are handled by our hosting provider, Netlify, and website analytics are processed by Google, both of which may store data in the United States and other countries. We take reasonable steps to use providers that protect personal information appropriately.
How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website is served over a secure (HTTPS) connection, and access to customer information is limited to people who need it to do their work. When we no longer need personal information for any lawful purpose, we take reasonable steps to destroy or de-identify it.
No method of transmitting or storing information online is completely secure, so we cannot guarantee the security of information you send to us over the internet.
Accessing and correcting your information
You can ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, and if we are unable to give you access or make a correction, we will explain why.
Links to other websites
Our website links to external websites, such as manufacturers, industry bodies and government rebate programs. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.
Contact us
For privacy questions, access or correction requests, or complaints, contact:
Iconic Energy Pty Ltd
3/20 Mertonvale Circuit, Kingston TAS 7050
Phone: 0417 297 917
Email: hello@iconicenergy.com.au